Refund Policy

Perfectail.com strives to provide a valuable service to both pet owners and pet businesses in India. This refund policy outlines the situations under which a refund may be granted for purchases made on our website.

Due to the nature of our listing service and the immediate exposure your business gains upon activation, we typically do not offer refunds. However, in exceptional circumstances, we may consider a refund request. If you encounter an unforeseen issue, please contact us within 24 hours of your listing activation. We will evaluate your situation and determine the eligibility for a refund on a case-by-case basis within 72 working hours

Services Covered:

  • This policy applies to all purchases made on Perfectail.com, including subscriptions to premium listings for pet businesses.

Refundable Situations:

  • Duplicate Payments: If you are accidentally charged twice for the same service, Perfectail.com will issue a full refund for the duplicate charge.
  • Subscription Cancellation: You may cancel your premium listing subscription at any time. If you cancel within the first 24 hours of subscribing, you will receive a full refund. Cancellations after 24 hours will not be eligible for a refund, but service will continue until the end of the current billing period.
  • Technical Issues: If you encounter technical difficulties preventing you from accessing your premium listing after purchase, Perfectail.com will investigate the issue. If the issue cannot be resolved within a reasonable timeframe, a full refund may be granted.

Non-Refundable Situations:

  • Refunds will not be granted for accidental purchases or misunderstandings of service features.
  • Perfectail.com is not responsible for the quality of services offered by businesses listed on our platform. Refunds will not be issued based on dissatisfaction with a pet business service.

Requesting a Refund:

To request a refund, please contact Perfectail.com customer support by email at hello@perfectail.com. Be sure to include your business details, registered contact number, email and a clear explanation of why you are requesting a refund.

Processing Time:

Once a refund request is received, Perfectail.com will review it and respond within 5 business days. Refunds will be issued to the original payment method used for the purchase. Processing times for refunds may vary depending on your financial institution.

Changes to this Policy:

Perfectail.com reserves the right to modify this refund policy at any time. We will post any changes on our website and notify our users by email.

Pricing for Listings and Advertisements

Perfectail offers a variety of options for pet-related businesses to list their services and advertise on our website. The base pricing for listings and advertisements starts at Rs. 500, but the final cost may vary depending on the number of pages, specific features and options you choose.

Contact Us:

If you have any questions about this refund policy, please contact Perfectail.com customer support by email at hello@perfectail.com.